You can find your ticket online in the 'My concerts' section of your account or in the confirmation e-mail that you received after ordering.  

When a concert is cancelled, we will notify the ticket buyer by e-mail. You will also find all information related to refunding your ticket in this e-mail.

When a concert is postponed, we will notify the ticket buyer by e-mail. Your tickets, will of course, remain valid. Do you want to get a refund of your e-ticket? Then let us know in a reply to the e-mail that you received. Did you buy your tickets in our ticket shop or via TicketSwap? Then send a photo of your ticket or your confirmation e-mail from TicketSwap to info@abconcerts.be and mention your IBAN account number.  

You can sell your tickets without a worry via www.ticketswap.be. We have an agreement with TicketSwap and can guarantee you a safe resale. Unless your concert is postponed or cancelled, you are not eligible for a refund.

You certainly can, you don’t even have to tell us. We don’t check names on tickets.  

If you contact us within 1 month after your cheque or voucher has expired, we can renew it once. Unfortunately, if your cheque or voucher expired during the last year then this is not possible. Did you buy a token voucher for a concert that was cancelled or postponed? In that case, we will of course accept it during your next concert.

AB does all it can to be accessible to everyone. More about our facilities.

Reserving seats is only possible if you have a medical reason to do so.  Most of our rooms do have seats available to everyone, you just have to be on time. Check in what room your concert will take place and click here to see the available amount of seats. 

Fill in the form for lost items as soon possible. With a bit of luck, our stewards have already found your stuff. In any event, you will receive a response within 3 working days. There is no point in calling or e-mailing the general information desk. They can only refer you to the form.

All our stewards have First Aid training and can help with fainting, blood noses, or more serious issues in our First Aid room.

If you need a private space to breastfeed, inject insulin or for any other medical reason, you can always make use of our First Aid room. Ask one of our stewards for access.

We have lockers in 2 formats:
80 cm H x 20 cm W x 50 cm D
165 cm H x 12 cm W x 50 cm D

The big lockers are only available for visitors to the Main Hall. The number of lockers near the Club is limited. For concerts in the Club, don’t take too many possessions with you, or arrive on time. Do you have something with you that won’t fit in the lockers? Mention it to our stewards upon arrival. They can help you store your stuff safely.

You can always get free earplugs at the bar. We also sell reusable earplugs in our vending machines for €2 per pair. You’ll need a €2 coin for this.

AB is located in the middle of the pedestrian area on the Anspachlaan 110, in Brussels - barely a 10-minute walk from Central Station. You can easily reach us by public transport or by car (although we don’t encourage that). Click here to plan your journey.

The exact timing is announced on the day prior to the concert (at the latest) via the concert page, via the Facebook event, and via a reminder e-mail to those who purchased tickets. We are not able to provide information about the exact course of the evening before then, so the time that appears on your ticket may be subject to change.

For normal concerts, doors usually open at 7:00pm and the concert ends no later than 10:30pm. This way you still have plenty of options for getting home by public transport. For special (ABnormal) concerts, double bills and festivals, the timing might be entirely different. So always check our website on the day of the event.

Send an e-mail to privacy@abconcerts.be and we will do what’s needed. More information about how we deal with your details can be found in our privacy policy.

You can subscribe or unsubscribe to our various newsletters and info e-mails via your account.

Via an opt-in, you can indicate if you do or do not want to receive e-mail from third-parties. These e-mails are of a commercial nature. We have a contract with these third-parties to ensure that there is no misuse made of your details. More information about how we deal with your details can be found in our privacy policy.

You can watch some concerts again afterwards on this website or on our YouTube channel. Not all concerts are recorded and not all concerts that are recorded end up on our YouTube channel. This is done in agreement with the artist.

• Recording material, with the exception of your mobile or smartphone.
• Drinks or snacks that you didn’t buy in AB.
• Pets. Want to attend a concert with a guide dog? Let us know.
• Pocketknives and other weapons are, of course, strictly forbidden. These will be confiscated by our security.

There is no minimum age to attend a concert or event in AB. But we do expect that children under the age of 16 are accompanied by an adult. Children under the age of 12 may attend – free of charge and without a ticket – all concerts organised by AB, except those in the AB Theatre. This does not apply to concerts that are organised by external organisations. So always take a look on the concert page to see who is organising the concert and in which configuration it will take place.

Smoking in the venue is absolutely not done. You risk not only your own health but that of other concertgoers. During normal concerts, you can leave the room to take a smoking break. During ABnormal concerts you cannot, leaving the hall then is final. Smoking breaks during concerts are forbidden as long as Covid-19 measures are in effect.

Ancienne Belgique can only clearly display the smoking ban and remind smokers of it. Our security staff can point out the smoking ban to people and ask them to extinguish their cigarette but that is where their authority ceases. Ancienne Belgique does work together with the Ministry of Public Health, which carries out basic checks regularly in our rooms and issues fines. They can’t be present at every concert, of course.

Your computer must fulfil the specifications below in order to be able to install Yabal. If you don’t have a computer that meets these requirements, send us a message via Facebook Messenger or email us at info@abconcerts.be.

One of the following problems may occur while installing Yabal.

• You are using a work laptop with a strict firewall. We advise you to use a personal computer to download yabal.io.
   
• Yabal is still downloading. You are downloading a game, which can take a while. Make sure the program has downloaded completely before you try to run it. This can take between 15 and 30 minutes. Please wait before contacting our helpdesk. 
   
• Your download stops when your computer goes into sleep mode. Make sure your computer stays on while you are downloading the program.  
   
• Your computer does not meet the technical specifications. Check the basic requirements for using yabal.io here.

Are you still having problems? Send us a message on Facebook Messenger or email us at info@abconcerts.be.

When you get this message, follow the steps below.

• Step 1: click on "Cancel"
• Step 2: click on the apple in the top left corner and then on "System Preferences"
• Step 3: click on "Security and Privacy"
• Step 4: Click on the "General" tab. Click "Open anyway" at the bottom right.
• Step 5: You will be asked if you are sure you want to open the file. Click on "Open".

You can now open Yabal.

You might get stuck in a loading screen while logging in when you try entering your Yabal-code ' (see first screenshot) . We suggest the following:

1. If you already have the program on your computer, download Yabal again as the program has been updated.
    
2. On the first screen you log in with your account and don't enter the Yabal-code just yet. If you don't have an account, you create one first by clicking 'create account' left below and afterward you log in with the account you just made.
    
3. After logging in you'll be connected to the game sever and you'll see a new menu. In this menu, you can use your Yabal-code below to the left ( check out the second screenshot )

A few days before the concert, we sent you an email with your ticket code. If you did not receive the email, send us a message via Facebook Messenger or email us at info@abconcerts.be.

You might not be able to get into Nouvelle Belgique as too many people are trying to sign in at the same time. We recommend trying again in a few minutes. Are you still having problems?  Send us a message via Facebook Messenger or email us at info@abconcerts.be.

1. We're experiencing server issues. If we're not able to fix it in time you can follow the live stream here.
    
2. It is possible that you don’t have the latest version of Yabal on your computer. We have been working hard to improve the game in the last few days. Try to install the game again via yabal.io.

Create your avatar by clicking on Character Editor in the main menu. Choose a hairstyle, outfit and accessories and select the colours. You can change your avatar at any time. 

Watch the instruction video here.

View the game controls by clicking Help in the main menu for Qwerty. An overview for Azerty is provided below:

NOTE: Be sure to check the keyboard settings under Settings. The default setting is Qwerty but you can change it to Azerty.

To prevent overloading the game, only 40 people are allowed into each virtual space. The only way to find your friends is to select the same server in Server Selection at the start of the process. 

To prevent overloading the game, Nouvelle Belgique is divided into different servers/spaces for 40 people each. This allows you enough freedom to let your avatar run around and explore Nouvelle Belgique. 

Even if you can’t see all the avatars, thousands of fans will be watching the concert. You can communicate with all the virtual concertgoers on all the servers using the chat. 

Are your friends in a different space/server? Change servers by leaving the program and selecting a new one.   

Mac users may experience audio problems. Yabal currently uses 48,000 Hz for audio streaming, while the standard setting on the Mac is 44,000 Hz. Change your local settings as follows:

• Open the ‘Audio MIDI Setup’ app
• Select your speakers on the left
• Change the format to 48,000 Hz

You can adjust the light intensity of the game by clicking Video Settings in the main menu.    

For MAC users: IMPORTANT! In the menu, go to "settings" and on the "video" tab and select "60" as framerate limitation.