• Your concert ticket.
• Your Covid Safe Ticket QR code or a negative test taken by a medically trained person ( PCR or antigen) linked to your identity . (Vaccination cards are not valid as proof during CST control)
• Your proof of identity (ID card, driver’s license, or passport).
• Your facemask (mandatory from age 10)

Have your proof of identity and Covid Safe Ticket ready on your smartphone when arriving, this way scanning can go easily and quickly. The Covid Safe Ticket can also be shown in printed form. When scanning, our personnel only sees your name, date of birth, and the QR code. There are no personal health details shared with us.
Arrive on time, so we can avoid long queues when scanning the Covid Safe Tickets. 

You can request your Covid Safe Ticket via the CovidSafeBE mobile app or on websites like Mijn Burgerprofiel, mijngezondheid.be or MyHealthViewer. To request certificates digitally, you need either your identity card + PIN  code + card reader, or an other digital key, such as itsme.

You can also have the Covid Safe Ticket sent to you by post. In that case, you will have to take into account a waiting period of 1 week between order and receipt. Contact the Helpdesk of the region where you were vaccinated for this. You will find all the necessary information here.

The Covid Safe Ticket also makes use of the same QR code as the European Digital Corona Certificate. So if you already have such a certificate, they you don’t need to request an additional document.

Are you not a resident of Belgium but from an other country of the European Union? Then you can use the European Digital Corona Certificate. More information can be found here.

Are you a resident of a country outside of the European Union? Then contact Info-Coronavirus to obtain a valid QR code.

The Covid Safe Ticket is free-of-charge.

Anyone aged 12 or older can request a Covid Safe Ticket. Children under the age of 12 may enter AB without additional checks. You can obtain a Covid Safe Ticket in one of the following situations:

• You possess a vaccination certificate: you have been fully vaccinated for more than 2 weeks.
• You have a recovery certificate that is less than 6 months old.
• You have had a PCR test taken with a negative result (validity: day of the test plus 2 days).
• You have had a fast antigen test performed by a medically trained person, with a negative result (validity: day of the test plus 1 day).

Our staff will scan the QR code on your Covid Safe Ticket or European Digital Corona Certificate and verify your identity. For this, you must present an identity document (ID card, driver’s license, or passport).

Can’t show a Covid Safe Ticket or European QR code at the entrance? Then unfortunately we can’t grant you access to the concert. You may not enter if you can’t prove your identity either, this is to prevent fraud.

No. AB doesn’t offer on-site testing. 

In that case, you can request a refund (in the form of an AB Concert Cheque) up to 7 days prior to the concert by sending an email to ticketshop@abconcerts.be This settlement only applies to ticket buyers who bought their tickets under the old sales conditions. Since September 1st, new sales conditions apply that must be accepted during the purchase of tickets. If you agreed to these conditions you cannot request a refund.

More information can be found on the website of the Flemish Government. Do you still have a question? We’re happy to help you via our contact page.

You can find your ticket online in the 'My concerts' section of your account or in the confirmation e-mail that you received after ordering.  

When a concert is cancelled, we will notify the ticket buyer by e-mail. You will also find all information related to refunding your ticket in this e-mail.

When a concert is postponed, we will notify the ticket buyer by e-mail. Your tickets, will of course, remain valid. Do you want to get a refund of your e-ticket? Then let us know in a reply to the e-mail that you received. Did you buy your tickets in our ticket shop or via TicketSwap? Then send a photo of your ticket or your confirmation e-mail from TicketSwap to info@abconcerts.be and mention your IBAN account number.  

You can sell your tickets without a worry via www.ticketswap.be. We have an agreement with TicketSwap and can guarantee you a safe resale. Unless your concert is postponed or cancelled, you are not eligible for a refund.

You certainly can, you don’t even have to tell us. We don’t check names on tickets.  

If you contact us within 1 month after your cheque or voucher has expired, we can renew it once. Unfortunately, if your cheque or voucher expired during the last year then this is not possible. Did you buy a token voucher for a concert that was cancelled or postponed? In that case, we will of course accept it during your next concert.

AB does all it can to be accessible to everyone. More about our facilities.

Reserving seats is only possible if you have a medical reason to do so.  Most of our rooms do have seats available to everyone, you just have to be on time. Check in what room your concert will take place and click here to see the available amount of seats. 

Fill in the form for lost items as soon possible. With a bit of luck, our stewards have already found your stuff. In any event, you will receive a response within 3 working days. There is no point in calling or e-mailing the general information desk. They can only refer you to the form.

All our stewards have First Aid training and can help with fainting, blood noses, or more serious issues in our First Aid room.

If you need a private space to breastfeed, inject insulin or for any other medical reason, you can always make use of our First Aid room. Ask one of our stewards for access.

We have lockers in 2 formats:
80 cm H x 20 cm W x 50 cm D
165 cm H x 12 cm W x 50 cm D

The big lockers are only available for visitors to the Main Hall, Ballroom, Box and Theater. There's a total of 814 lockers. The number of lockers near the Club is limited. For concerts in the Club, don’t take too many possessions with you, or arrive on time. Do you have something with you that won’t fit in the lockers? Mention it to our stewards upon arrival. They can help you store your stuff safely.

You can always get free earplugs at the bar. We also sell reusable earplugs in our vending machines for €2 per pair. You’ll need a €2 coin for this.

AB is located in the middle of the pedestrian area on the Anspachlaan 110, in Brussels - barely a 10-minute walk from Central Station. You can easily reach us by public transport or by car (although we don’t encourage that). Click here to plan your journey.

The exact timing is announced on the day prior to the concert (at the latest) via the concert page, via the Facebook event, and via a reminder e-mail to those who purchased tickets. We are not able to provide information about the exact course of the evening before then, so the time that appears on your ticket may be subject to change.

For normal concerts, doors usually open at 7:00pm and the concert ends no later than 10:30pm. This way you still have plenty of options for getting home by public transport. For special (ABnormal) concerts, double bills and festivals, the timing might be entirely different. So always check our website on the day of the event.

Send an e-mail to privacy@abconcerts.be and we will do what’s needed. More information about how we deal with your details can be found in our privacy policy.

You can subscribe or unsubscribe to our various newsletters and info e-mails via your account.

Via an opt-in, you can indicate if you do or do not want to receive e-mail from third-parties. These e-mails are of a commercial nature. We have a contract with these third-parties to ensure that there is no misuse made of your details. More information about how we deal with your details can be found in our privacy policy.

You can watch some concerts again afterwards on this website or on our YouTube channel. Not all concerts are recorded and not all concerts that are recorded end up on our YouTube channel. This is done in agreement with the artist.

• Recording material, with the exception of your mobile or smartphone.
• Drinks or snacks that you didn’t buy in AB.
• Pets. Want to attend a concert with a guide dog? Let us know.
• Pocketknives and other weapons are, of course, strictly forbidden. These will be confiscated by our security.

There is no minimum age to attend a concert or event in AB. But we do expect that children under the age of 16 are accompanied by an adult. Children under the age of 12 may attend – free of charge and without a ticket – all concerts organised by AB, except those in the AB Theatre. This does not apply to concerts that are organised by external organisations. So always take a look on the concert page to see who is organising the concert and in which configuration it will take place.

Smoking in the venue is absolutely not done. You risk not only your own health but that of other concertgoers. During concerts, you can leave the room to take a smoking break.

Ancienne Belgique can only clearly display the smoking ban and remind smokers of it. Our security staff can point out the smoking ban to people and ask them to extinguish their cigarette but that is where their authority ceases. Ancienne Belgique does work together with the Ministry of Public Health, which carries out basic checks regularly in our rooms and issues fines. They can’t be present at every concert, of course.