The exact timing is announced on the day prior to the concert (at the latest) via the concert page, via the Facebook event, and via a reminder e-mail to those who purchased tickets. We are not able to provide information about the exact course of the evening before then, so the time that appears on your ticket may be subject to change.

For normal concerts, doors usually open at 7:00pm and the concert ends no later than 10:30pm. This way you still have plenty of options for getting home by public transport. For double bills and festivals, the timing might be entirely different. So always check our website on the day of the event.

You can find your ticket online in the 'My concerts' section of your account or in the confirmation e-mail that you received after ordering.  

You can sell your tickets without a worry via www.ticketswap.be. We have an agreement with TicketSwap and can guarantee you a safe resale. Unless your concert is postponed or cancelled, you are not eligible for a refund.

You certainly can, you don’t even have to tell us. We don’t check names on tickets.  

If it is about to expire, please contact us via info@abconcerts.be
Unfortunately, if your voucher has expired, we cannot renew it.

When a concert is cancelled, we will notify the ticket buyer by e-mail. You will also find all information related to refunding your ticket in this e-mail.

When a concert is postponed, we will notify the ticket buyer by e-mail. Your tickets, will of course, remain valid. Do you want to get a refund of your e-ticket? Then let us know in a reply to the e-mail that you received. You may request a refund no later than 7 days before the rescheduled concert takes place. After that, we will refuse the refund. Did you buy your tickets in our ticket shop or via TicketSwap? Then send a photo of your ticket or your confirmation e-mail from TicketSwap to info@abconcerts.be and mention your IBAN account number.  

AB does all it can to be accessible to everyone. More about our facilities.

Reserving seats is only possible if you have a medical reason to do so.  Most of our rooms do have seats available to everyone, you just have to be on time. Check in what room your concert will take place and click here to see the available amount of seats. 

Fill in the form for lost items as soon possible. With a bit of luck, our stewards have already found your stuff. In any event, you will receive a response within 3 working days. 

We have lockers in 3 formats and they cost 1€ to use (you won't get your euro back after opening). In the locker room of the Main Hall you can find a machine where you can withdraw 1 euro with your bank card.

The dimensions of our lockers:
80 cm H x 20 cm W x 50 cm D
40 cm H x 35 cm W x 55 cm D (Main Hall only)
165 cm H x 12 cm W x 50 cm D (Main Hall only)

The big lockers are only available for visitors to the Main Hall, Ballroom, Box and Theater. There's a total of 814 lockers. The number of lockers near the Club is limited. For concerts in the Club, don’t take too many possessions with you, or arrive on time. Do you have something with you that won’t fit in the lockers? Mention it to our stewards upon arrival. They can help you store your stuff safely. At the AB Club, you can withdraw €1 at the bar.

Use of the lockers is at your own risk. AB cannot be held responsible for the loss, theft or damage of your belongings.

AB is a publicly accessible venue that makes use of amplified sound. During a concert you are standing in a loud environment and are at risk of a temporary or permanent hearing impairment. For an optimal experience, AB does the following:

• Constantly monitor sound levels.
• Offer free hearing protection at the bars. For a small fee, more durable earplugs are available in the vending machines. (Coin of €2)
• Provides a ‘calm space’ in the Agora that you can go to during concerts in the Main Hall. 

All our stewards have First Aid training and can help with fainting, blood noses, or more serious issues in our First Aid room.

You can ask for free tap water at the bar

If you need a private space to breastfeed, inject insulin or for any other medical reason, you can always make use of our First Aid room. Ask one of our stewards for access.

AB is located in the middle of the pedestrian area on the Anspachlaan 110, in Brussels - barely a 10-minute walk from Central Station. You can easily reach us by public transport or by car (although we don’t encourage that). Click here to plan your journey.

You can easily delete your account via our website. Click on ‘My details” in your account and scroll down. There you will find a button that says ‘delete account’.

You can subscribe or unsubscribe to our various newsletters and info e-mails via your account.

Via an opt-in, you can indicate if you do or do not want to receive e-mail from third-parties. These e-mails are of a commercial nature. We have a contract with these third-parties to ensure that there is no misuse made of your details. More information about how we deal with your details can be found in our privacy policy.

You can watch some concerts again afterwards on this website or on our YouTube channel. Not all concerts are recorded and not all concerts that are recorded end up on our YouTube channel. This is done in agreement with the artist.

AB values the well-being and safety of its visitors. That is why we ask everyone who enters our building to respect the house rules. Anyone breaking the rules may be denied access without refund of their ticket purchase.

AB rejects any form of physical or verbal violence, harassment or disrespectful behaviour. We do not tolerate racism, sexual intimidation, aggression, discrimination or homophobic behaviour. Our stewards, security, volunteers and staff are ready to help if you see something happen that doesn’t comply with our house rules. You can mail us via info@abconcerts.be. We take all complaints seriously and deal with them as soon as possible.

Please take care of yourself and each other.

• Recording material, with the exception of your mobile or smartphone.
• Drinks or snacks that you didn’t buy in AB.
• Pets. Want to attend a concert with a guide dog? Let us know.
• Pocketknives and other weapons are, of course, strictly forbidden. These will be confiscated by our security.
• Soft or hard drugs. The possession, use or dealing of drugs is prohibited in AB.

There is no minimum age to attend a concert or event in AB. But we do expect that children under the age of 16 are accompanied by an adult. 

Children under the age of 12 may attend free of charge and without a ticket (accompanied by a parent with a ticket) to all concerts organised by AB, except those in the AB Theatre. This does not apply to concerts that are organised by external organisations. So always take a look on the concert page to see who is organising the concert and in which configuration it will take place.

It is forbidden to drink alcohol, if you are younger than 16 years old, or to drink spirits if you are under the age of 18. If in doubt, the bar staff may request proof of identity to verify your age.  
AB complies with current legislation on offering alcohol to its visitors. Details can be found on the website of the Flemish Centre of Expertise on Alcohol and other Drugs. 

Visitors under the influence of alcohol or drugs may be refused entry.

Smoking in the venue is absolutely forbidden. 

You may have cigarettes and electronic cigarettes in your possession, but those wishing to smoke during a concert must go outside to do so. AB can only clearly display the smoking ban and make smokers aware of the ban. Our security officers can ask people to put out their cigarette, but this is the extent of their authority. We work together with the Ministry of Public Health, which carries out regular checks in our venue and issues fines.

• AB is equipped with camera surveillance for your and our safety. Visitors to AB accept that they may be recorded on camera. In the event of any incidents, these recordings may be shown to third parties as supporting material.
• Instructions from staff should be followed immediately in the interest of your own safety.
• Criminal offences committed in AB are always reported to the police.

Your computer must fulfil the specifications below in order to be able to install Yabal. If you don’t have a computer that meets these requirements, send us a message via Facebook Messenger or email us at info@abconcerts.be.

One of the following problems may occur while installing Yabal.

• You are using a work laptop with a strict firewall. We advise you to use a personal computer to download yabal.io.
   
• Yabal is still downloading. You are downloading a game, which can take a while. Make sure the program has downloaded completely before you try to run it. This can take between 15 and 30 minutes. Please wait before contacting our helpdesk. 
   
• Your download stops when your computer goes into sleep mode. Make sure your computer stays on while you are downloading the program.  
   
• Your computer does not meet the technical specifications. Check the basic requirements for using yabal.io here.

Are you still having problems? Send us a message on Facebook Messenger or email us at info@abconcerts.be.

When you get this message, follow the steps below.

• Step 1: click on "Cancel"
• Step 2: click on the apple in the top left corner and then on "System Preferences"
• Step 3: click on "Security and Privacy"
• Step 4: Click on the "General" tab. Click "Open anyway" at the bottom right.
• Step 5: You will be asked if you are sure you want to open the file. Click on "Open".

You can now open Yabal.

You might get stuck in a loading screen while logging in when you try entering your Yabal-code ' (see first screenshot) . We suggest the following:

1. If you already have the program on your computer, download Yabal again as the program has been updated.
    
2. On the first screen you log in with your account and don't enter the Yabal-code just yet. If you don't have an account, you create one first by clicking 'create account' left below and afterward you log in with the account you just made.
    
3. After logging in you'll be connected to the game sever and you'll see a new menu. In this menu, you can use your Yabal-code below to the left ( check out the second screenshot )

A few days before the concert, we sent you an email with your ticket code. If you did not receive the email, send us a message via Facebook Messenger or email us at info@abconcerts.be.

You might not be able to get into Nouvelle Belgique as too many people are trying to sign in at the same time. We recommend trying again in a few minutes. Are you still having problems?  Send us a message via Facebook Messenger or email us at info@abconcerts.be.

1. We're experiencing server issues. If we're not able to fix it in time you can follow the live stream here.
    
2. It is possible that you don’t have the latest version of Yabal on your computer. We have been working hard to improve the game in the last few days. Try to install the game again via yabal.io.

Create your avatar by clicking on Character Editor in the main menu. Choose a hairstyle, outfit and accessories and select the colours. You can change your avatar at any time. 

Watch the instruction video here.

View the game controls by clicking Help in the main menu for Qwerty. An overview for Azerty is provided below:

NOTE: Be sure to check the keyboard settings under Settings. The default setting is Qwerty but you can change it to Azerty.

To prevent overloading the game, only 40 people are allowed into each virtual space. The only way to find your friends is to select the same server in Server Selection at the start of the process. 

To prevent overloading the game, Nouvelle Belgique is divided into different servers/spaces for 40 people each. This allows you enough freedom to let your avatar run around and explore Nouvelle Belgique. 

Even if you can’t see all the avatars, thousands of fans will be watching the concert. You can communicate with all the virtual concertgoers on all the servers using the chat. 

Are your friends in a different space/server? Change servers by leaving the program and selecting a new one.   

Mac users may experience audio problems. Yabal currently uses 48,000 Hz for audio streaming, while the standard setting on the Mac is 44,000 Hz. Change your local settings as follows:

• Open the ‘Audio MIDI Setup’ app
• Select your speakers on the left
• Change the format to 48,000 Hz

You can adjust the light intensity of the game by clicking Video Settings in the main menu.    

For MAC users: IMPORTANT! In the menu, go to "settings" and on the "video" tab and select "60" as framerate limitation.